We offer the
following creed:
Auto transport experts of Cross Country Auto Transport ship vehicles everyday.
Let us transport your car, truck, RV, motorcycle, to any destination. We are one
of the largest transporters of personally owned vehicles in the country. We
provide an unprecedented level of service and commitment to moving our
customer's vehicles.
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Cross Country Auto Transporters
We are committed to meeting our customer's needs by providing quality
automotive transporting in a safe and timely manner. With our experience in the
transport industry, we will continue to ensure satisfaction with every client
and guarantee prompt service. Our low competitive rates will make transporting
your vehicles very affordable.
Priorities are the key to success.
This month's special is 10% OFF any quote. To take advantage of this
offer, call us immediately or use our convenient online
Quote Form.
Expect a higher level of
quality.
Please contact our transport specialists as soon as possible to take
advantage of the 10% off discount that we are offering for the month of
It is important to secure your spot on our transports as early as
possible. Please contact our offices to discuss your transport needs.
It is also
possible for you to drop off your vehicle at a terminal if for some reason you
cannot wait. The rule of thumb is generally that the more time you give us, the
better our chances of securing your spot on a truck to meet your required time
frame.
To top it all
off, we have premium full coverage insurance, along with the quality and service
our clients have come to expect. See for yourself. We take the worry out of
shipping your vehicles. Call us, or fill out a
FREE Quote to get the level of service that
you deserve.
What type of truck will my vehicle travel on?
Most of the time, your vehicle will be transported on an car hauler
with room for 8 to 10 cars. These are the types of trailers used to transport
new cars to automotive dealerships. The trucks are quite a bit longer than a
conventional moving van or a normal semi trailer. Urban areas are most often
accessible for pick up and delivery service to your doorstep. Keep in mind that
because of the height of these trucks, and the lack of maneuverability, they
sometimes can not always travel onto rural streets, especially areas off the
main roads that have low hanging trees or low clearance bridges.
What forms of payment are accepted?
All carriers accept cashiers checks, money orders, cash and most major
credit cards (Visa, MasterCard, Discover, and American Express). You can also
pre-pay your transport in full via personal check, money order or cashiers
check, if done so before your schedule date. Usually a deposit of $150.00 is
enough to reserve your placement and any form of payment is acceptable. If you
use a credit card for the deposit, the balance will be due C.O.D. with cash,
money order, or a cashiers check at the time the vehicle(s) is delivered. No
credit cards will be accepted upon delivery. Ultimately you will need to pay the
freight charges in full before your vehicle(s) is delivered. It is not possible
to withhold a portion of the money due upon drop-off due to subsequent damage to
your vehicle.
Vehicles Recommendations
We can ship just about any type of vehicle in an enclosed trailer. The
best rule of thumb we can provide is this: If you live on a main road that is at
least two lanes wide, with no low bridges or low hanging trees, and the streets
leading to that area are also as accommodating, then we can pick-up and deliver
your vehicle(s) right to and from your door.
When our professional driver gets close by, he will call to confirm your exact
location and then will be able to assess your accessibility. For the safety of
your vehicle, the driver may suggest to meet in a nearby shopping center or
supermarket to load/unload your vehicle. It is always up to the driver's
discretion as to where they will drive the truck, since the driver is
responsible for both the safety of the transport truck, and the transported
vehicles. A few
types though, we actually recommend going in this manner. Low clearance sports
cars, production or prototype vehicles, test vehicles, extra wide vehicles, auto
show and advertising or media promotional vehicles should be transported through
our enclosed transport service. This will ensure that the most attention is
taken to provide maximum security with these types of automobiles.
Frequently Asked Questions
What is the normal transit time?
The time it takes to get from the pick-up to the drop-off can vary,
depending on the amount of miles we have to travel. The normal transit time is
usually somewhere between 8 and 10 business days. This is considering the
optimal circumstances where we have been given two weeks notice of your shipment
dates.
We serve the entire United States providing professional, door-to-door
service, with competitive rates, and a checkpoint tracking system.
Completely Enclosed Trailers
Here at Cross Country Auto Transporters, we feel our best virtue is our
attention to detail is of the highest standard. Before loading, we place seat
covers and floor mats in your vehicle to ensure the highest level of
cleanliness. We have all of our fully enclosed transports equipped with a 10,000
LB hydraulic lift gate. This means that when "level loaded", all possible strain
on your drivetrain or suspension is eliminated. That way, you can be sure safety
is of the utmost importance with us. It may be
possible for you to use a local service with a smaller truck, if we encounter
any restrictions in reaching the exact location for your pick-up or drop-off.
Do you really deliver door-to-door?
In almost all cases, your vehicle(s) are picked up from the desired
location, usually your home, and dropped off in the delivery spot of your
choice. We say "in most cases" because we cannot travel into a neighborhood that
is not suited for a truck of this size, as it could compromise the cargo
and possibly your vehicle.
Deliveries on Time
We make certain that every vehicle is delivered on time. To ensure prompt
delivery, we have back up transporters for each route. We also have a team of
highly trained professionals that monitor each load to ensure that it stays on
schedule.
Checkpoint Tracking
We have methods to track your vehicle's whereabouts at all times. This
service is provided at no additional cost. This delivery checkpoint system
allows us to be sure that there are no unexpected delays and that every step of
the way, things can run as efficient as possible.
Our Premium Insurance
As required by the DOT, all of our carriers carry the maximum full
coverage insurance allowed. Our premium coverage protects you so that you are
worry free throughout the whole process. All of our carriers are top-notch
professionals who value their cargo and take every precaution necessary to avoid
any damage to your vehicle while in transit.
8 to 10 days is an
average, but it could be a little less or a little more, depending on what order
your vehicle(s) was loaded in. For example, if your vehicle was the last one
loaded, and the first one delivered, then it wouldn't take quite as long.
However, if your vehicle(s) was the first one loaded, and the last one
delivered, the transit time may be closer to two weeks. Please try to plan your
transport around this information.
No surprise pricing
If you've ever had the misfortune to deal with any company that tacks on
additional fees or costs in the past, you will love our policy. We promise to
honor our original quote so that there are no surprises added to your bill.
We guarantee it!The fine for violating this law is up to $10,000 per
occurrence. The second reason is that any personal items in the vehicle are not
covered by the carrier’s insurance. Also, all trucks have weight limitations
that they must comply with. The excess weight of a customer's personal items
placed within the car being transported can put the carriers transport truck
over its weight limitation, and cause additional, and sometimes, costly delays.
Contact Us
All claims are handled separately once the auto transporter has received
the signed bill of lading noting any damages.
How much notice is needed?
We realize that everyone's schedule is different. There is no set
limit on how much notice you are required to give. With that said, keep the
following in mind: Giving us around 2 to 3 weeks notice will help insure that
the carrier can be scheduled to accommodate your requested pick-up and delivery
time frames. It is also possible that we may be able to assist you with a
transport need at a moment's notice. For instance, if you need a vehicle moved
immediately, we can arrange for a local terminal to get your car picked up, and
sometimes as soon as within 24 hours.
Will my car go to a terminal?
The use of a local flatbed service can depend on your pick-up
and drop-off locations. If your area is not accessible, we may use a local
service to accommodate the needs of your area. A terminal service is only used
in rare cases when access to your location is limited, or where scheduling
conflicts occur. Any and all terminal services that we use are still fully
licensed and insured.
How does it work?
Once your order has been placed, your shipment will be scheduled
according to the dates on your order form. After a truck has been assigned, you
will get a call either from the truck driver or from the flatbed service in
order to schedule a pick up/delivery time and day. A condition report is done on
pick-up right on the bill of lading. The person turning the car over and the
truck driver both sign this report and a copy is given to the party delivering
the car. This same bill of lading is presented upon delivery of the vehicle at
its destination and you should compare the car to the report thoroughly at that
time. If, for some reason, you feel that some damage has occurred, you must note
it on the report before you sign it and before the driver leaves. No claims will
be honored if the damage is not noted at the time of delivery and acknowledged
by the driver.
Can I put things in the trunk?
No, your car and its trunk compartment must be free of all personal
belongings. There are several reasons for this. The primary reason being that
the Department of Transportation does not allow for the transportation of
“personal items” in a vehicle that is being hauled by an “Auto Carrier”.
There's been a change in plans... What do I
do?
Changes are not a problem. Dates and addresses can be changed just by
giving us a quick call. There will usually be no charge for an address change if
it is in the same city or adjacent town. Dates can be changed at no cost
for up to one month after the original booking date so long as the change is
made in advance of the driver coming to pick up your vehicle.
In the event of a cancellation, we will return all of your deposit except
for $200 non-refundable if the cancellation is made
after a driver has been booked. All this and more information is listed on your
Shipping Order and Terms and Conditions.
Expect a higher level of
quality.
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